Shipping Policy

SHIPPING POLICY

Shipping Information

How Will My Order Ship?

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart. Import duties where applicable are included in the price of the item, so you won't have to worry about paying upon delivery. PLEASE, NOTE THAT WE ARE NOT ABLE TO DELIVER TO P.O. BOXES.

Any Exceptions I Should Be Aware Of?

Deliveries are not typically made on Saturdays or Sundays.

We cannot ship to P.O. Boxes.

Shipping surcharge applies to remote areas. You will be notified of the surcharge upon entry of your postal code.

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Deliveries will be completed by the available shipping services which will be noted in your shopping cart, but generally include:

Ground Shipping

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 5-10 business days in transit for delivery.

 Also, deliveries are not typically made on Saturdays or Sundays.

Large Parcel

For items that are too large or fragile, we partner with carriers specializing in the transportation and delivery of Large Parcel freight.

How it works:

1.) Choose a delivery option for your Large Parcel item at checkout

Available delivery methods vary by item; all service options will be displayed in the shopping cart.

2.) Your order gets picked up from the warehouse

We'll send you a Ship Confirmation email to let you know your order is on its way.

3.) Order is shipped to a Local Delivery Terminal in your region

A Large Parcel carrier transports your order with care to a delivery professional in your area.

4.) Delivery appointment scheduled

Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.

5.) Day of Delivery: Welcome your new order home!

Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.

Large Parcel Delivery Methods:

Curbside (You Unload)

This delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.

Signature Required: Yes

Packaging Removal Included: No

Assembly Service Included: No

Curbside (We Unload)

A skilled delivery team will unload your shipment from the delivery truck and lower it to the curb outside your home.

You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Signature Required: Yes

Packaging Removal Included: No

Assembly Service Included: No

Outside Front Door Drop-Off

This delivery service offers an extra set of hands. A skilled delivery team will unload your shipment from the truck and take it to the first available dry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.

Delivery Scheduling: You will be notified of your delivery date and 4-hour appointment window via email once your item(s) arrive at the local terminal. The delivery terminal's contact information will be included in case you need to reschedule your delivery.

Signature Required: No. You are not required to be present to accept the delivery. Your item(s) will be left in the first available dry area, as long as the delivery team determines the area is safe and secure

Packaging Removal Included: No

Assembly Service Included: No

Inside Home Entrance Drop-Off

For our Inside Home Entrance Drop-Off option, a skilled delivery team will bring your items inside your home and place them in the immediate entryway.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.

Signature Required: Yes

Packaging Removal Included: No

Assembly Service Included: No

Designated Room for Delivery

Our Designated Room for Delivery option features a skilled delivery team that will bring your items inside, and place them in the designated room

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Signature Required: Yes

Packaging Removal Included: No

Assembly Service Included: No

Designated Room for Delivery & Packaging Removal

Designated Room for Delivery & Packaging Removal option features a skilled delivery team that will bring your items inside, and place them in the your designated room.*  Packaging will be removed and disposed of for your convenience.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Signature Required: Yes

Packaging Removal Included: Yes

Assembly Service Included: No

All-Inclusive Delivery & Assembly

Our easiest, no-sweat method. A delivery team will bring your items inside and place them in your designated room.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.

Signature Required: Yes

Packaging Removal Included: Yes

Assembly Service Included: Yes

Please note, if you live in a remote area additional fees may apply.

When Will My Order Arrive?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in one day ," to give you an idea how quickly your order will leave the warehouse.

Tracking Packages

You will receive an email confirmation with tracking information as soon as your item(s) leaves the warehouse. You can also track your package in My Account by clicking on "Track Your Order" at the bottom of this website.

If you have more than one order that has shipped, provide the specific order of the specific order that you'd like to track.

If the items you'd like to track have been shipped, the tracking information will be displayed for you.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within Canada. We won't surprise you with any hidden charges or handling fees.

Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:

Order Amount  Standard Shipping Cost: the freight amount will be shown as you continue the checkout process.

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout. Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax.

Shipping surcharge applies to remote areas. You will be notified of the surcharge upon entry of your postal code.

We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.

Shipping To Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order.

It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.

You can even change the shipping address of an item after your order has been placed, by logging into My Account. To learn how to change a shipping address of an item or order, please see "Changing My Shipping Address" under Making Changes To My Order. (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)

International Shipping

International shipping outside of Canada: